Join the team

Membership Assistant

We have an exciting opportunity for an enthusiastic individual looking to gain experience as a Membership Assistant within a thriving customer service environment.

Accountable to the Membership Experience Manager, the Membership Assistant is responsible for providing general administration support for membership enquiries, including the accurate processing, recording, and maintenance of all membership information.

On a day-to-day basis, the Membership Assistant will work closely with the rest of the membership team to ensure that that the membership database is accurate by maintaining data records. Duties will include chasing late renewals, updating contacts, producing regular reports and assisting with research to ensure information we give to our members a seamless experience in the timescales stipulated in our service levels.

Essential skills, experience and qualifications

The ideal candidate will have a keen interest in developing experience within the membership and customer service field and have the ability to build relationships with colleagues. Excellent communication skills and attention to detail are essential to be successful in this role along with a positive can do attitude and organisation. The successful candidate will need to be able to use email, internet and Microsoft Office. They should have the ability to work on their own initiative and have a flexible approach.

Number of hours per week - 25 hours

Working pattern and contracted hours – 10am - 4pm (Monday-Friday)

Hourly rate of pay - £9.50

How to apply

This role is part of the government’s Kickstart scheme, with roles available to anybody aged 16-24 and in receipt of Universal Credit. Applications can be submitted by visiting/contacting your local job centre and speaking to your Work Coach, referencing the job title.

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